Privacy Policy

dewi311 is an online gaming platform accessible at dewi311.vip, offering casino games, slot games, bingo, fishing games, and related entertainment services to registered players in the Philippines. For the purposes of this Privacy Policy, dewi311 acts as the data controller in respect of all personal data collected from players and visitors to the dewi311 website.

As data controller, dewi311 determines the purposes and means by which your personal data is processed. We are committed to handling all personal data in accordance with applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

dewi311 collects the following categories of personal data from players and website visitors. The specific data collected depends on how you interact with the dewi311 platform:

dewi311 collects personal data through the following methods:

• Direct Collection. Data you provide voluntarily when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated Collection. Technical and usage data collected automatically when you visit the dewi311 website, through cookies, web beacons, server logs, and similar tracking technologies. See Section 7 for full details on our cookie practices.
• Third-Party Sources. Identity and fraud-risk data received from licensed identity verification providers, payment processors (such as GCash and PayMaya), and fraud prevention services, used to verify your identity and protect the integrity of the platform.
• Publicly Available Sources. In limited circumstances, dewi311 may supplement your profile with data from publicly available sources (such as public records) for the purpose of fraud prevention and regulatory compliance.

dewi311 uses your personal data for the following purposes:

• Account Management. To create, maintain, and administer your dewi311 player account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Transaction Processing. To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records of all transactions.
• KYC & Age Verification. To verify that you meet the minimum age requirement of 21 years as required under Philippine law, and to confirm your identity in compliance with anti-money laundering (AML) obligations.
• Platform Operation. To deliver the games, features, and services available on the dewi311 platform, including slot games, bingo, fishing games, live dealer tables, and promotional offers.
• Customer Support. To respond to your inquiries, resolve complaints, and provide technical assistance through our 24/7 Filipino-English support team.
• Fraud Prevention & Security. To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other illegal or prohibited conduct on the platform.
• Responsible Gaming. To monitor gaming activity for signs of problem gambling, enforce self-exclusion and deposit limit settings, and deliver responsible gaming notifications and reality checks.
• Legal & Regulatory Compliance. To comply with applicable Philippine law, PAGCOR regulatory requirements, court orders, and lawful requests from government authorities.
• Platform Improvement. To analyze usage patterns, conduct internal research, and improve the features, performance, and user experience of the dewi311 platform.
• Marketing Communications. To send you promotional offers, bonus notifications, and platform updates — but only where you have given your consent to receive such communications. You may opt out at any time.

dewi311 processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations:

• Contractual Necessity. Processing that is necessary to perform the contract between you and dewi311 — specifically, to operate your account, process transactions, and deliver the gaming services you have registered to use.
• Legal Obligation. Processing that is required to comply with applicable Philippine law, including KYC and AML obligations, age verification requirements, and responses to lawful regulatory or judicial requests.
• Legitimate Interests. Processing carried out for dewi311's legitimate business interests, including fraud prevention, platform security, internal analytics, and responsible gaming monitoring — provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent. Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

dewi311 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors. We share financial data with licensed payment service providers — including GCash, PayMaya, BPI, BDO, and Metrobank — to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers. We share identity data with licensed KYC and age verification service providers to confirm your identity and age as required by Philippine law.
• Game Providers. We share your account identifier and gaming session data with our third-party game providers to deliver the games available on the dewi311 platform. Game providers do not receive your full identity or financial data.
• Fraud Prevention Services. We share technical and behavioral data with fraud detection and prevention service providers to protect the integrity of the dewi311 platform and its players.
• Regulatory & Law Enforcement Authorities. We disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), law enforcement agencies, and courts where required by applicable Philippine law or a valid legal order.
• Professional Advisors. We may share data with our legal counsel, auditors, and other professional advisors where necessary for the conduct of our business, subject to strict confidentiality obligations.

dewi311 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and deliver a personalized experience. The following types of cookies are used on the dewi311 website:

• Strictly Necessary Cookies. These cookies are essential for the dewi311 website to function. They enable core features such as session management, login authentication, and security. These cookies cannot be disabled without impairing the functionality of the platform.
• Functional Cookies. These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming configurations — so that you do not need to re-enter them on each visit.
• Analytics Cookies. These cookies collect anonymized data about how visitors use the dewi311 website, including which pages are visited most frequently and how users navigate between pages. This data is used to improve the platform's performance and user experience.
• Marketing Cookies. These cookies are used to deliver promotional content that is relevant to your interests. They are only placed with your consent and may be disabled at any time through your browser settings or our cookie preference center.

You can manage your cookie preferences at any time through your browser settings. Please note that disabling strictly necessary cookies will affect the functionality of the dewi311 platform and may prevent you from accessing certain features, including your account.

dewi311 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption. All personal data stored on dewi311 servers is encrypted using AES-256 encryption. All data transmitted between your device and the dewi311 platform is protected using TLS 1.3 protocol.
• Access Controls. Access to personal data is restricted to authorized dewi311 personnel and service providers on a strict need-to-know basis. All access is logged and subject to regular audit.
• Two-Factor Authentication. dewi311 supports and strongly recommends two-factor authentication (2FA) for all player accounts to provide an additional layer of protection against unauthorized access.
• Penetration Testing. The dewi311 platform undergoes regular independent security assessments and penetration testing to identify and remediate potential vulnerabilities.
• Incident Response. dewi311 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, dewi311 will notify the National Privacy Commission (NPC) and affected players within the timeframes required by RA 10173.

dewi311 retains your personal data for the periods set out below, after which data is securely deleted or irreversibly anonymized:

Where dewi311 is required by law to retain data for a longer period, the statutory retention period will take precedence over the periods listed above.

Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, you have the following rights in respect of your personal data held by dewi311:

To exercise any of the above rights, please contact the dewi311 Data Privacy Officer via the contact details provided in Section 15. dewi311 will respond to all valid data rights requests within thirty (30) calendar days of receipt, as required by RA 10173. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you.

The dewi311 platform is strictly intended for adults aged 21 years and above. dewi311 does not knowingly collect personal data from any person under the age of 21. The minimum age of 21 is the legal requirement for participation in casino-style gambling activities in the Philippines under applicable law and PAGCOR regulations.

All registration applications are subject to age verification. dewi311 uses a combination of self-declaration, document verification, and third-party identity verification services to confirm that all registered players meet the minimum age requirement before they are permitted to deposit funds or participate in real-money gaming.

If dewi311 discovers or is notified that a registered account belongs to a person under the age of 21, the account will be closed immediately, all balances will be forfeited, and any personal data collected from the underage individual will be deleted from our systems as soon as practicable, subject to any legal retention obligations.

Some of dewi311's third-party service providers — including game providers, identity verification services, and cloud infrastructure providers — may be located outside the Philippines. Where personal data is transferred to a country outside the Philippines, dewi311 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law.

These safeguards may include:

• Transferring data only to countries that have been assessed as providing an adequate level of data protection.
• Entering into data processing agreements with third-party recipients that incorporate standard contractual clauses approved by the National Privacy Commission.
• Ensuring that third-party recipients are bound by binding corporate rules or equivalent internal data protection policies.

You may request further information about the specific safeguards in place for any international transfer of your personal data by contacting the dewi311 Data Privacy Officer using the details in Section 15.

The dewi311 platform may contain links to third-party websites or integrate third-party services (such as payment gateways and game providers). This Privacy Policy applies solely to personal data collected and processed by dewi311. It does not apply to the data practices of any third-party website or service provider.

dewi311 is not responsible for the privacy practices, content, or security of any third-party website or service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the dewi311 platform, including your payment provider (e.g., GCash, PayMaya, BPI, BDO, Metrobank).

dewi311 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Privacy Policy, dewi311 will notify registered players by email to their registered address and/or by a prominent notice on the dewi311 website, at least fourteen (14) days before the changes take effect. For non-material changes (such as minor clarifications or formatting updates), the revised policy will be published on this page without prior notice.

Your continued use of the dewi311 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended policy, you must cease using the dewi311 platform and close your account before the effective date of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dewi311 handles your personal data, please contact our designated Data Privacy Officer (DPO) through any of the following channels:

• Email: [email protected] — responses within 5 business days for general inquiries; within 30 days for formal data rights requests.
• Live Chat: Available 24/7 via the chat widget on the dewi311 website. Our Filipino-English support team can escalate privacy-related inquiries to the DPO on your behalf.
• Support Email: [email protected] — for general account and platform inquiries.

If you are not satisfied with dewi311's response to your privacy inquiry or data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.